Hire Call Center Staff for Your Call Center

Hire Call Center Staff for Your Business

Looking for staffing to support your call center? GigSmart is a great way to find temporary and on-demand call center agents that can help support your business. Whether looking for agents to answer incoming calls or to provide lead-generating outbound calls, GigSmart connects you to a network of qualified candidates to make your search as fast and efficient as possible while also being cost-effective.

Find the Right Call Center Agent for Your Service Offerings

Depending on what services your call center provides, you can begin to narrow down your search by finding candidates that have relevant industry experience in the role that you’re looking to fill. Consider that they will be spending a majority of the time communicating with customers,  so strong customer service skills should be a requirement. 

Think of some of the responsibilities that your call center agents have on a day-to-day basis. The perfect candidate will also have experience with some if not all of the tasks that your call center agents perform daily. 

Typically, daily responsibilities include:

• Answering incoming calls or outbound calling 
• Answering any questions that customers have 
• Providing support to customers 
• Take notes for future customer communication and input into CRM 

Considerations As You Hire Call Center Staff

You’ll want to screen your candidates via phone or video call to make sure that they are personable and friendly. The way that they communicate is extremely important since this is a preview of how they interact with your clients. 

Ask open-ended questions that can speak to their skillset and how they would react during certain situations that they may encounter when working at your call center. Some good examples of questions are: 

• How do you handle a difficult customer? 
• What is your favorite part about interacting with clients? 
• What is the most important part of a customer service role? 
• How do you manage a large volume of incoming calls? 

Onboarding: Set Your Call Center Agents for Success

Most importantly, remember that whoever you hire will be the face of the business. Set them up for success with proper training tools and/or a script that can help them handle your clients even as they go through their training. 

Have new hires handle calls that are basic account inquiries or how-to questions so that they can build up their confidence. Make sure that you’re also providing them with live coaching during and after calls so that they know how to handle business-specific scenarios.