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Food runners are a quintessential part of a restaurant’s staff. Sometimes also known as server assistants, these valuable team members ensure food gets from the kitchen to the customer’s table. They often interact with both back-of-house staff and guests, which means they need to be able to communicate with a wide variety of personalities. There is much more to the food runner job than most would expect, and a worker with experience in the field will make or break a strong team. 

If you are hiring for any food runner jobs, look no further than GigSmart. If you need last-minute help when you’re short-staffed, GigSmart’s Shift Gigs helps you hire food runners on demand for temporary positions. Look for candidates with the best experience match through profiles, reviews, and ratings. In addition, GigSmart has a Job Board for hiring permanent roles next time you need a full-time or long-term food runner. 

Find people with a passion for food service work on GigSmart’s Get Workers platform. You won’t be disappointed with the talent you find, and you’ll love saving time on the hiring process.

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4 Qualities of an Exemplary Food Runner

As mentioned, food runners don’t just take food from the kitchen to the table. They also interact with your kitchen staff and guests. They set up tables and bus them when guests leave. They also often handle issues customers have with their food and help the server ensure that the guest experience is the best that it can be. So, here are several qualities that take a food runner from an average part of a hospitality team to an excellent one.

Excellent Customer Service

Customer service is number one for food runners. While they are not the primary server for any given table, they still regularly interact with customers and often have to respond to problems that customers have with their food. In a restaurant environment, food runners will encounter all sorts of personalities and should be prepared to problem-solve on behalf of guests. 

Stamina

This means both mental and physical stamina. A restaurant is often a high-volume environment. As soon as food runners walk in the door each day, they should expect to be on their feet and moving for their whole shift. Depending on the type of restaurant, they may need to bus and turn over tables quickly, serve multiple tables in quick succession, and respond to customer requests all at the same time. Food runners should both be physically fit and mentally capable of handling multiple tasks at once. 

Communication Skills

Candidates for food runner positions don’t just need to have excellent customer service skills; they also need to be able to communicate with other people on their team. Whether this means relaying customer feedback to the kitchen, talking to servers to see what kind of support is needed, or discussing customer experiences with management, food runners will be constantly interacting with their coworkers. They need to be able to communicate with a friendly demeanor, efficiently, and accurately.

Reliability

Every food runner will be expected to uphold food safety and sanitation standards, which means they must be trustworthy and consistent in the way they approach their job. Of course, reliability also means showing up to work on time every day. Unlike some jobs where start and end times are more flexible, restaurant jobs start at precise times to ensure a smooth service. Food runner roles are no exception here. 

We hope these tips will help you find the best food runners for your restaurant and develop questions to screen candidates during the interview process.

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