GigSmart’s Shift Gig Cancellation Policy

This cancellation policy applies to all Shift Gigs scheduled on or after January 6, 2022. This page was last updated on January 6, 2022.

Cancellation Fees vary based on when the Shift was Published, Scheduled, and subsequently Canceled.

If a requester cancels a Shift that was published 10 or more hours before the Shift start time:
  • The Cancellation Fee window begins 10 hours before the Shift start time.
  • Cancelling Shifts 10 or more hours ahead of the Shift start time do not incur a Cancellation Fee.
  • From ten hours until the Shift start time, a Cancellation Fee of 50% of the Shift duration per scheduled worker will be charged.
If a requester cancels a Shift that was published less than 10 hours before the Shift start time:
  • The Cancellation Fee window begins one hour before the Shift start time.
  • Cancelling Shifts more than one hour and less than 10 hours before the Shift start time do not incur a Cancellation Fee.
  • From one hour until the Shift start time, a Cancellation Fee of 50% of the Shift duration per scheduled worker will be charged.
If a requester cancels an ASAP Shift:
  • The Cancellation Fee window begins as soon as the Shift is published.
  • Once the Shift is published, a Cancellation Fee of 50% of the Shift duration per scheduled worker who is geo-checked into the Gig site will be charged.
    • If a worker is canceled and they have not been geo-checked into the Gig site, there will be no cancellation fee.

Cancellation fees ensure GigSmart workers, who have committed to working a Shift over other opportunities, are compensated for their time.

Help and Frequently Asked Questions

For more information about Shift Gig Cancellation Fees, please visit our Knowledge Base.

Contact Us

If you have additional questions about Shift Gig Cancellation Fees, we want to hear from you. Please contact us directly and a member of our Staffing Support Team will follow-up with you right away.