Still have questions?
We have answers.

General

Posted gigs allow a Requester to post a gig that Workers can apply to if it matches their skills and availability. It allows the Requester to pick the perfect applicant for the gig.

ASAP Gigs are gigs that Requesters need filled as quickly as possible. These are on-demand gigs. You will only receive notifications for ASAP gigs if you are marked as “Available”. Scheduled gigs are gigs that Requesters need filled anywhere from a few hours to 30 days after the request goes out.

There are several ways to apply to Posted Gigs

  1. Through the home screen
    • On the home screen map, tap on the blue GigSmart map pins
    • Go to the "Home" tab and tap the "Apply to Gigs" button on the top of the screen
  2. In the "Gigs" section
    • Tap on the "Available" tab
    • View the list of available Posted Gigs in your area and tap on the Gigs that match your skills and availability
  3. Push notifications
    • When you receive a push notification, tap on it to be routed into the app
    • Tap the banner at the top of the screen to view the gig posting
Once you tap on a Gig posting, you will have the ability to see additional information about the Gig. If you are interested in the Gig, tap on the "Apply" button. While you wait for the Requester to approve your application to the Gig, you can still view Gig details under the "Applied" tab. Once the Requester has approved you for the Gig, you can view the Gig details under the "Confirmed" tab.

When you create your account, you will be prompted to verify your mobile number via an SMS confirmation code.

Are you sure you want to delete your account? We cannot reactivate it once deleted. You must have an account to be available for Gigs. If you want to permanently delete your account, please contact support at support@gigsmart.com. Please let us know why you’re deleting your account – if there’s anything we can do to make your experience on GigSmart better, we want to know!

Once you're hired for a Gig, the Requester's contact information will become available on the app and you are able to call and text.

Signing Up

When you create your account, you will be prompted to verify your mobile number via an SMS confirmation code.

GigSmart is available for both iOS and Android devices and can be directly downloaded via their respective app stores. Should you have any questions or concerns downloading the app, please email support@gigsmart.com.

Tax Forms

As an independent contractor, taxes will not be withheld from your pay. You are responsible for keeping track of your income and reporting your income earned on your tax return while using the GigSmart app. You may be subject to quarterly payment estimates and should discuss this with your tax advisor.

No, you will not receive a W2 from the businesses, charities, or individuals that you work for by accepting a Gig request through the GigSmart app because you would not be classified as an employee of the business, charity, or individual. For more information, see IRS Publication 15 and/or 15-A.

No, you will not receive Form 1099-MISC for payments facilitated by the GigSmart app. Refer to IRC 6041, which states that payors are not required to file the informational return Form 1099-MISC with respect to payment transactions because the transaction is a third party network transaction, facilitated by the GigSmart app, which is subject to reporting under IRC 6050W, not the traditional 1099-MISC reporting under 6041.

Billing

GigSmart is completely FREE for Workers. No additional fees or deductions will be taken from your earnings.

Security

Following the Gig request and acceptance, both parties have the ability to contact each other via in-app messaging. The address for the Gig will be available to the Worker after they have been hired for the Gig.

Report any message that goes against GigSmart’s content policies and guidelines by contacting us at support@gigsmart.com. Report a message if you notice any of the following A Requester asking for personal information that you normally wouldn’t share, a Requester asking you to contact or forward money to an outside party, a Requester asking you to wire funds via Western Union, MoneyGram, or another wire service, a Requester who uses a different email address or phone number other than the one they shared in their request, a Requester asking you to provide a different payment method than the one you provided, an offer to pay more for your services to allow you to pay other professionals.

GigSmart monitors your location to notify you of Gigs in your area. Your location monitoring can be turned off at any time, however, the app will be unable to notify you of Gig offers.

The Requester does not have access to your contact information until you accept a Gig offer. At that time, the Requester may contact you by phone or text.

Report any message that goes against GigSmart’s content policies and guidelines by contacting us at support@GigSmart.com. Report a message if you notice any of the following: A Worker asking for personal information that you normally wouldn’t share, a Worker asking you to contact or forward money to an outside party, a Worker asking you to wire funds via Western Union, MoneyGram, or another wire service, a Worker who uses a different email address or phone number other than the one they shared in their request, a Worker asking you to provide a different credit card than the one you provided.

To ensure your GigSmart account is secure, follow these best practices to be proactive

  1. Select a strong, complex password that contains 1 number, 1 special character, 1 capital letter and is at least 8 characters.
  2. Change your password every few months.
  3. Don't use the same password for all of your accounts.
  4. Pick a unique password.
  5. Never give your passwords to others.
  6. Be wary of suspicious links, even if they come from someone you know.
  7. Report any inappropriate content or safety concerns you see so that GigSmart can be as vigilant as possible.

Payment

No, the amount paid to you by the Requester will be equal to the time worked multiplied by the hourly rate. Both parties have the ability to end the Gig at any time and complete the transaction.

After completing your first gig, you will be prompted to enter your bank account or debit card information. The financial information provided is used solely to direct deposit funds into your account once a gig is complete. This process takes place automatically within five business days after completing your first gig, and two business days for all gigs thereafter. GigSmart works with Stripe as its payment processor. All information remains confidential and GigSmart does not have access to your financial information. For more information regarding Stripe, please visit their website at www.stripe.com

Verified Workers

Checkr is a third-party company that processes Worker background checks and motor vehicle records checks. As such, any issues with Worker verification need to be resolved by Checkr (not GigSmart). To learn more about Checkr, visit their website.

MVR checks are available to drivers over the age of 18 with a license issued in one of the following states: Arizona, California, Colorado, Georgia, Indiana, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, North Dakota, Nebraska, New Mexico, New York, Ohio, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wisconsin, and Wyoming. MVR checks are NOT available to driver’s with licenses issued from the following states: Alaska, Alabama, Arkansas, Connecticut, District of Columbia, Delaware, Florida, Hawaii, Iowa, Idaho, Illinois, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, New Hampshire, New Jersey, Oklahoma, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia.

GigSmart processes a Worker’s Verification right before the Worker is hired for a Verified Gig.

Workers who pass a Checkr background check will have had no issues with the following:

  • Social Security Number (SSN) Trace
  • Sex Offender Registry
  • Global Watchlist Search
  • National Criminal Database Search
  • To see the detailed breakdown of what charges and at what severity results can be triggered, please visit our Verified Gigs page.

    Workers who pass an MVR check will have had no issues with the following:

    • Searches to report on the status of an operator’s driving privileges
    • The following MVR incidents are reviewed as part of the MVR adjudication matrix. The operator must have:
      • No more than one moving violation in the past three years AND no more than one accident in the past three years
      • No more than two accidents in the past three years
      • No more than two moving violations in the past three years (e.g. failure to stop at a stop sign, following too closely, improper passing)
      • No cell phone or distracted driving violation in the past three years
      • No major violation (e.g. DUI, speeding 40+ mph over the limit) in the past five years
      • Age of 18 or older
    For more information, visit our Verified Gigs page.

    As part of Verification Opt-In, Workers can request to receive a copy of their Checkr results. GigSmart receives every result. Requesters will NOT be able to see any verification result; however, Workers hired for Gigs with Gig Add-Ons will have passed one or both of the verification checks.