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General

Posted gigs allow a Requester to post a gig that Workers can apply to if it matches their skills and availability. It allows the Requester to pick the perfect applicant for the gig.

ASAP Gigs are on-demand Gigs that a Requester needs to be filled as quickly as possible. You will only receive notifications for ASAP Gigs if you are marked as “Available” in the Get Gigs app. Scheduled Gigs are Gigs that occur at a date and time in the future. This can be a few hours from now or up to 30 days in advance. If the skills in your profile match the skills who needed for the gig and you are located within 75 miles of the Gig, you will receive notifications when scheduled Gigs are posted.

There are several ways to apply to Posted Gigs: Through the home screen

  • On the home screen map, select the blue GigSmart map pins.
  • Go to the "Home" tab and select the "Apply to Gigs" button on the top of the screen.
In the "Gigs" section
  • Select the "Available" tab
Push notifications
  • When you receive a push notification, select it to be routed into the app
  • Select the banner at the top of the screen to view the gig posting
Once you have arrived at the Available Gigs screen:
  • View the list of available Posted Gigs in your area and select the Gigs that match your skills and availability
  • Select the gig you would like to apply to.
Once you are in your desired Gig posting:
  • Select the "Apply" button after reading the Gig details
  • If you do not have the skills required for the gig in your profile, you will be prompted to add them. Make sure only to continue if you have experience in the skills needed to complete the Gig correctly.
  • Complete the Application Questionnaire to give the Requester further information on why you are the best fit for their Gig.
  • Submit your application. If you are hired to work the Gig, you will receive a notification.
  • While you wait for the Requester to approve your application to the Gig, you can still view Gig details under the "Applied" tab.
  • Once the Requester has approved you for the Gig, you can view the Gig details under the "Confirmed" tab.

When you create your Get Workers account, you will be prompted to verify your mobile number via an SMS confirmation code. If you do not receive the SMS code, please see this FAQ to troubleshoot.

To initiate the deletion of your GigSmart account, please fill out this form. Once processed, a member of our Support team will follow-up with you to confirm your account has been deleted.

Make sure your profile stands out to Requesters by completing all sections of your Worker profile including Skills, Work History, References, and Education, Training & Certifications. Most of the Workers who get hired for Gig have 10 skills or more added to their profile, so make sure to add all your relevant skills to improve your chances of receiving Gig notifications. Note that at the top of your profile, you will be able to see your profile strength.

If you receive a Gig notification from a Requester you would rather not work for, simply decline the offer. Declines have no impact on your ability to receive future offers, however, the more Ratings & Reviews you receive the more likely it is you will be hired for Gigs in the future.

GigSmart is the fastest, most cost-effective way to find great gigs all in one app. You can create a Worker profile, add your skills, and start applying to gigs immediately. To get started, create your free Worker account by downloading our native iOS or Android Get Gigs mobile apps. Once you have created an account, you can add your skills. work history, education, and more, and start applying to Gigs immediately.

Make sure you have entered your email address and password correctly. If you are unable to remember your current password, check out this FAQ. If you still need help, please contact our Support team at support@gigsmart.com and we will be happy to assist you.

Please contact us at support@gigsmart.com. Someone from the team will get back to you as soon as possible.

Yes. As long as you provide a unique email address for each account, you can have as many accounts as you like.

As a GigSmart Worker, you may work for both businesses and individuals. In addition, GigSmart allows organizations seeking volunteers to utilize the GigSmart app at NO COST, giving Workers the opportunity to volunteer or work for philanthropic causes. GigSmart’s goal is to provide the broadest range of opportunities to individuals looking for work. If you receive a Gig notification from a Requester you would rather not work for, simply decline the offer. Declining an offer has no impact on your ability to apply for or receive future Gigs.

GigSmart is a software development company specializing in providing on-demand staffing solutions for the growing gig economy. GigSmart's two-sided hiring platform connects businesses who are looking for temporary labor with individuals who are looking for work. The GigSmart Get Workers hiring app allows companies to find local Workers and hire them on-demand. The GigSmart Get Gigs mobile app helps Workers apply for and complete work.

Security

Please report Requester messages if they include any of the following:

  • Asking for personal information that you normally wouldn’t share (like your social security number, credit card information, or other personal information).
  • Asking you to contact or receive money through an outside party.
  • Asking to wire funds to you via Western Union, MoneyGram, or another wire service.
  • Asking you to provide a bank account than the one you provided.
  • Using a different email address or phone number or asking you to contact them outside of GigSmart's platform.
Inappropriate messages can be immediately reported by sending an email to our Support team.

To change your password, follow these steps:

  • Sign in to your account
  • Select the profile icon
  • Select the "Account Settings" profile category
  • Enter your current password, enter a new password, and then confirm the new password
  • Select "Save Changes"
  • If you are unable to remember your current password and have signed up for an account, follow these steps
  • Open the application (Get Gigs)
  • Select the "Log In/Create Account" button
  • Select the "Log In" button
  • Select "Forgot Password"
  • Enter the email address associated with your account
  • Select "Continue"
  • Navigate to your inbox and open the "Reset Your GigSmart Get Gigs Password" email
  • Select the link in the email
  • Enter a new password and then confirm the new password
  • Select "Change Password"
If you still have issues after that, simply contact our support team at support@gigsmart.com.

GigSmart will never share your personal information, like your phone number with any Requester. If you need to contact a Requester as it relates to learning more about the Gig, you can safely connect with them through the app by using the in-app messaging and/or calling feature. To make a call, you must use the phone number tied to your GigSmart account. GigSmart will use a proxy phone number to connect you with the Requester. A proxy number is a temporary phone number assigned to you to keep your personal phone number private. To contact a Requester, you can follow these steps: If you're hired for a gig:

  • From your Get Gigs account, select the "Gigs" tab at the bottom of the screen.
  • Under the "Confirmed" tab, select the Gig whose Requester you would like to message.
  • Select the "Message" button
  • Type your message to the Requester or select the phone icon in the top right corner to initiate a call to the Requester.
If you receive a Gig invitation:
  • From your Get Gigs account, select the pending gig to view details
  • Select the "Message" button
  • Type your message to the Requester or select the phone icon in the top right corner to initiate a call to the Requester.

GigSmart monitors your location to notify you of available Gigs in your area. Your location monitoring can be turned off at any time, however, the app will be unable to notify you of new Gigs or Gig offers.

To ensure your GigSmart account is secure, we recommend following these password best practices:

  • Select a strong, complex password that contains 1 number, 1 special character, 1 capital letter and is at least 8 characters
  • Change your password every few months
  • Don't use the same password for all of your accounts
  • Pick a unique password
  • Never give your passwords to others
In addition, please be wary of suspicious links, even if they come from someone you know. If you see any inappropriate content or have safety concerns while using the app, please immediately report it to our Support team.

GigSmart utilizes Stripe's secure Payment System to process all credit card payments made within the application. Stripe is a premier payment processing service. Credit card information is not stored within the GigSmart app. Instead, Stripe stores credit card information in its secure credit card vault. For more information regarding Stripe, please visit their website at www.stripe.com.

GigSmart values your privacy and, therefore, we will not sell any of your personal information. To learn how GigSmart may use your personal information, see GigSmart’s privacy policy. If you wish to delete your account or receive a copy of your information we have on file, please contact our Support team and we will be happy to assist you.

Signing Up

When you create your Get Gigs account, you will be prompted to verify your mobile number via an SMS confirmation code. If you do not receive the SMS code, please see this FAQ to troubleshoot.

To upload your profile picture, follow these steps:

  • Sign in to your Get Gigs account.
  • Select the "Profile" section in the Get Gigs app. (This will be on the bottom of your phone screen.)
  • Add or update your photo by selecting the orange camera icon next to your existing photo or the blue "Upload Photo" image.
  • Upload a new photo from your computer, take a new photo using your phone camera, or select an existing image from your phone's image gallery.
  • Zoom or adjust the photo to fit the round circle.
  • Click the "Save Changes" button.

Some cellular phone service providers have strict SMS restrictions that prevent SMS confirmation codes from being sent to your mobile phone. Please follow the instructions below to troubleshoot this issue:

1. I have not confirmed my phone number.

We're sorry to hear you're having trouble with SMS verification. Please verify your phone number to see if that enables you to receive your SMS code. If you are still having trouble, please contact our support team.

2. I have confirmed my phone number.

If you've confirmed your phone number and you still aren't receiving your SMS verification code, please contact our support team so that we can assist you with completing the setup of your account.

Signing up with GigSmart is easy. Follow the simple steps below:

  • Download and open the Get Workers iOS or Android mobile app from its respective app store. apple-app-store-icon-2 google-play-badge-1
  • Create a free Worker account by entering your email address, password, phone number, and zip code.
  • Complete your Worker Profile and add as many applicable skills as possible to gain access to more Gigs. You can choose which Gigs you apply for and which Gig requests to accept.

Insurance

All GigSmart Workers who are at least eighteen (18) years of age will be eligible for Occupational Accident Insurance (OAI), subject to the policy terms, conditions, limitations, and exclusions. To access the insurance, the GigSmart Worker must be a member of the On-Demand Independent Contractors Association (ODICA). To become a member of ODICA, the worker must execute the updated Terms of Service through the GigSmart app. Once a member of ODICA, the GigSmart Worker is automatically covered by GigSmart's OAI policy.

Occupational Accident Insurance insures eligible GigSmart Workers for Covered Injuries that happen while they are logged into the GigSmart Get Gigs app and performing on-demand services. OAI provides benefits for medical expenses, temporary disability, loss of life, survivor benefits, dismemberment and paralysis for covered injuries directly caused by an occupational accident.

Should a GigSmart Worker sustain a covered occupational accident injury, OAI coverage can help the Worker cover unexpected medical costs that might otherwise need to be paid out-of-pocket.

OAI offers several important benefits for eligible GigSmart Workers involved in covered accidents:

  • Accidental Death Benefit: up to $10,000
  • Survivor’s Benefit: up to $90,000 for eligible dependents
  • Accidental Dismemberment Benefit: up to $100,000
  • Paralysis Benefit: up to $100,000
  • Temporary Total Disability Benefit: up to $500 a week
  • Medical Expenses: up to $1,000,000 with no deductible or copay
Additional questions about GigSmart's OAI coverage can be directed to our Support team.

OAI coverage is provided (and required) for all eligible GigSmart Workers. A $3.99 fee for benefits, which may include insurance, will be deducted from the Worker's total Gig earnings.

If a GigSmart Worker is injured while actively working a Gig through the GigSmart Get Gigs app, an Occupational Accident Insurance claim will need to be reported immediately. To report a claim, the GigSmart Worker will need to call the OneBeacon claims call center at 1-877-441-6274. The call center is available 24 hours a day, seven days a week. Please be prepared to provide policy #216-002-433, along with your phone number and email address. A OneBeacon claims adjuster will be assigned to your claim and will guide you through the claims process. The claims adjuster may request additional information and it is important that you provide that information as soon as possible to avoid any delays in the handling of your claim. If the injury requires immediate medical attention, please go to the nearest hospital or medical facility for medical treatment or dial 911. The GigSmart Worker should let the medical facility know they are an Independent Contractor and have Occupational Accident Insurance (OAI).

If you want more information about the OIA coverage please contact Bunker at support@buildbunker.com. Bunker can provide an explanation of benefits and a certificate at your request. If you do reach out, please mention GigSmart and our policy number: 216-002-433.

Verified Workers

Thank you for opting-in to become a Verified Worker. At this time you can apply to Verified Gigs. Once you are hired for a Verified Gig, we'll run your background check and/or motor vehicle records check. If you're cleared, you'll be hired for the Gig (usually within minutes). If there's an issue with your verification, you'll be emailed directly with more information regarding next steps. (This can take up to one week, but usually takes less than 24 hours.) If you have any additional questions, please contact our support team.

Thank you for opting-in to become a Verified Worker. At this time you can apply to Verified Gigs. Once you are hired for a Verified Gig, we'll run your background check and/or motor vehicle records check. If you're cleared, you'll be hired for the Gig (usually within minutes). If there's an issue with your verification, you'll be emailed directly with more information regarding next steps. (This can take up to one week, but usually takes less than 24 hours.) If you have any additional questions, please contact our support team.

Checkr is a third-party background check provider that processes Worker background checks and motor vehicle records checks. As such, any issues with Worker verification need to be resolved by Checkr (not GigSmart). To learn more about Checkr, visit their website.

MVR checks are available to Workers over the age of 18 with a drivers' license issued in one of the following states: Arizona, California, Colorado, Florida, Georgia, Indiana, Kentucky, Maine, Massachusetts, Minnesota, Missouri, Montana, Nevada, North Dakota, Nebraska, New Mexico, New York, Ohio, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wisconsin, and Wyoming. MVR checks are NOT available to driver’s with licenses issued from the following states: Alaska, Alabama, Arkansas, Connecticut, District of Columbia, Delaware, Hawaii, Iowa, Idaho, Illinois, Kansas, Louisiana, Maryland, Michigan, Mississippi, North Carolina, New Hampshire, New Jersey, Oklahoma, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia. For more information, please visit our Verified Gigs information page.

Workers who pass a Checkr background check will have had no issues with the following:

  • Social Security Number (SSN) Trace
  • Sex Offender Registry
  • Global Watchlist Search
  • National Criminal Database Search
To see the detailed breakdown of what charges and at what severity results can be triggered, please visit our Verified Gigs information page.

Workers who pass an MVR check will have had no issues with the following:

  • Searches to report on the status of an operator’s driving privileges
  • The following MVR incidents are reviewed as part of the MVR adjudication matrix. The operator must have:
  • No more than one moving violation in the past three years AND no more than one accident in the past three years
  • No more than two accidents in the past three years
  • No more than two moving violations in the past three years (e.g. failure to stop at a stop sign, following too closely, improper passing)
  • No cell phone or distracted driving violation in the past three years
  • No major violation (e.g. DUI, speeding 40+ mph over the limit) in the past five years Age of 18 or older
For more information, please visit our Verified Gigs information page.

As part of Verification Opt-In, Workers can request to receive a copy of their Checkr results. Requesters will NOT be able to see any verification result; however, Workers hired for Gigs with Verified Add-Ons have passed the related checks associated with that Gig.

Payment

If you haven't previously provided your bank account or debit card information, you will be prompted to do so after completing your first Gig. The financial information provided is used solely to direct deposit funds into your account once a Gig is complete. This process takes place automatically within five business days after completing your first Gig, and two business days for all Gigs thereafter. GigSmart works with Stripe as its payment processor. All information remains confidential and GigSmart does not have access to your financial information. For more information regarding Stripe, please visit their website.

Billing

A $3.99 fee for benefits, which may include insurance, will be deducted from the Worker's total Gig earnings.

Tax Forms

As an independent contractor, taxes will not be withheld from your pay. You are responsible for keeping track of your income and reporting your income earned on your tax return while using the GigSmart app. You may be subject to quarterly payment estimates and should discuss this with your tax advisor.

No, you will not receive a W2 from the businesses, charities, or individuals that you work for by accepting a Gig request through the GigSmart app because you would not be classified as an employee of the business, charity, or individual. For more information, see IRS Publication 15 and/or 15-A.

No, you will not receive Form 1099-MISC for payments facilitated by the GigSmart app. Refer to IRC 6041, which states that payors are not required to file the informational return Form 1099-MISC with respect to payment transactions because the transaction is a third party network transaction, facilitated by the GigSmart app, which is subject to reporting under IRC 6050W, not the traditional 1099-MISC reporting under 6041.

Gig Flow

No, the amount paid to you by the Requester will be equal to the time worked multiplied by the hourly rate. Both parties have the ability to end the Gig at any time and complete the transaction.

Once you're hired for a Gig, you will be able to message the Requester using GigSmart's in-app messaging feature. You will also receive the Requester's contact information to call and text if needed.

After you have accepted a Gig:

  • Select the "En Route" button when you are on your way to the Gig site.
  • Once at the Gig site, confirm you have arrived. This will notify the Requester that you have arrived and are ready to start working.
  • Once the Requester confirms your arrival, they will then start the time clock.
  • Whether the Requester meets with you, messages you, or calls you, it is up to the Requester to start the Gig clock. We recommend waiting until the Gig clock has been started to begin working.

Workers and Requesters are asked to rate each other at the end of every Gig. Workers should provide an honest rating for each Requester (on a scale of 1-5) and optional comments to help future Workers better understand Requester credibility. While GigSmart does not verify reviews, we want to ensure our community of users utilizes past reviews to influence their future hiring decisions.

Once you have accepted a Gig, you should make every effort to arrive at the Gig site on time. If circumstances require you to cancel the Gig after you have accepted, it is very important to cancel at the earliest possible time to inform the Requester and allow them the opportunity to find a replacement. We expect all of our Workers to be reliable, communicate efficiently, and deliver excellent quality work as part of their use of the Get Gigs app. To help keep Workers accountable by reducing cancellations and no-shows, GigSmart utilizes a Warning Point System. Negative experiences can result in receiving warning points which can lead to removal from scheduled Gigs, restrictions from applying for future Gigs, and potential removal from the platform. For more information on our Warning Point system, visit our Worker Cancellation Policy page.

When you are offered a Gig, you may receive a device notification, in-app notification, text message, and email. Make sure your notification settings are turned on to receive all Gig alerts. Once you have reviewed the details of the Gig, click “Accept” or “Reject”. Once you receive a Gig request, you will have a limited amount of time to accept the Gig. If it is not accepted within the allotted time window, the Gig request will automatically be declined.

No. Workers and Requesters are prompted to leave reviews once a Gig has reached completion. Reviews help our users make better decisions about whether or not to apply to future Gigs or hire potential Workers. If you have a question or concern about a review, please contact our Support team.