Effective 1/27/23

To ensure a positive experience for all, you may be asked to confirm or cancel a Shift you are scheduled for via SMS message, or within the app, 24 hours before the Shift start time.

In order to confirm your position via SMS on a Shift you are scheduled for, reply  “Y” to the confirmation message. If you cannot work the Shift, reply “N” to the confirmation message to cancel yourself off of the Shift. Note: Failure to respond will result in being placed back into Offered on the Shift and the potential that another Worker may fill the position before you re-accept the outstanding offer.

The confirmation message will include your scheduled Shift information (title, date, start time), and the required timeline in which you need to respond with either “Y” or “N”. 

The timing of when the confirmation message is sent depends on when you were scheduled before the Shift’s start time. Below are the timeframes you will receive confirmation messages and how long you will have to respond:

  • Shift start time is more than 24 hours from when you were scheduled
    • Confirmation message is sent 26 hours before Shift start time
    • Response is required 12 hours before Shift start time
  • Shift start time is less than 24 hours from when you were scheduled or is an ASAP Shift
    • Confirmation message is not applicable or required

You can confirm your Shift directly within the app as well.

Help and Frequently Asked Questions

For more information about the SMS Confirmation Policy, please visit our knowledge base.

Contact Us

If you have additional questions about the SMS Confirmation Policy, we want to hear from you. Please contact us directly and a member of our Support Team will follow up with you right away.