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GigSmart is an on-demand mobile application that connects Workers and Requesters.

Workers can connect with Businesses, Charities and Individuals in need of their skills immediately for a short period of time (less than 12 hours).
Requesters can request Workers with specific skills immediately for a short period of time (less than 12 hours).

  1. Download & install the Requester application from the App Store (iOS) or Google Play Store (Android)
  2. Create an account using an email address or a social media account (Facebook or Google)
  3. Fill out your profile
  4. Let us know where you’re looking for Workers
  5. Select an available Worker or Workers
  6. Fill out the gig details
  7. Request selected Workers
  8. Track Workers en route to the job site, if necessary
  9. Confirm Worker arrival and start the time clock
  10. End the gig, pay, and rate the Worker
  11. Repeat

GigSmart is everywhere you are. However, Workers and Requesters in your city may not be familiar with these great apps. Everyone who signs up increases local awareness and helps to build a critical mass of Workers and Requesters. Sign up now and let us know you’re out there. Keep in mind that both Workers and Requesters have access to our remote functionality, allowing for work to be completed anywhere and at any time.

  • GigSmart is FREE for Workers and Volunteers, as well as charitable organizations and business Requesters sourcing Volunteer Workers.
  • For Requesters that source paid Workers, GigSmart charges a 10% service fee based on the Worker’s total compensation.

GigSmart is available for both iOS and Android devices and can be directly downloaded via their respective app stores. Should you have any questions or have technical difficulties downloading the app, please email support@gigsmart.com.

Signing up with GigSmart is very easy.

For Android:

  • Download the app from the Google Play store and install the application
  • Open the application and click the Log In/Create Account button
  • Create an account with an email, Facebook, or Google account
    • If signing up with email, you will need to verify your account before using the app
    • If signing up with a social media account i.e., Facebook or Google, you will need to grant access
  • Fill out your profile

For iOS:

  • Download the app from the App store and install the application
  • Open the application and click the Log In/Create Account
  • Create an account with email, Facebook or Google account
    • If signing up with email, you will need to verify your account before using the app
    • If signing up with a social media account i.e., Facebook or Google, you will need to grant access
  • Fill out your profile

Signing up with GigSmart is very easy.

For Android:

  • Download the app from the Google Play store and install the application
  • Click Log In/Create Account
  • Create an account with email, Facebook or Google account
    • If signing up with email, you will need to verify your account before using the app
    • If signing up with a social media account i.e., Facebook or Google, you will need to grant access
  • Fill out your profile

For iOS:

  • Download the app from the App store and install the application
  • Click Log In/Create Account
  • Create an account with email, Facebook, or Google account
    • If signing up with email, you will need to verify your account before using the app
    • If signing up with a social media account i.e., Facebook or Google, you will need to grant access
  • Fill out your profile

Signing up with GigSmart is very easy.

For Android:

  • Download the app from the Google Play store and install the application
  • Click Log In/Create Account
  • Create an account with email, Facebook or Google account
    • If signing up with email, you will need to verify your account before using the app
    • If signing up with a social media account i.e., Facebook or Google, you will need to grant access
  • Fill out your profile

For iOS:

  • Download the app from the App store and install the application
  • Click Log In/Create Account
  • Create an account with email, Facebook, or Google account
    • If signing up with email, you will need to verify your account before using the app
    • If signing up with a social media account i.e., Facebook or Google, you will need to grant access

GigSmart Workers are independent contractors and as such do not work for GigSmart. The easiest way to identify the Worker is by their profile picture, as they choose the attire they believe is appropriate for the gig. It is also helpful to include a specific meeting place in the Gig details.

Simply search for them. They are out there waiting for your request. Let us know where you’re looking for Workers, add skills required and then click “search for Workers”. A list of Workers with relevant skills will appear. Select the Workers that are the best fit for your gig, enter in all the necessary information about your gig, and then click “Request Workers”.

Yes, you may use the same email address to create an account as a:

  • Worker
  • Business Requester
  • Individual Requester
  • Charity Requester

GigSmart values your privacy and, therefore, will not sell any of your personal information. To learn how GigSmart may use your personal information, see GigSmart’s privacy policy, which can be found at www.gigsmart.com/privacy.

An invoice is immediately generated after the gig has been completed and the Worker submits the invoice. To avoid underpaying a Worker, please make sure you make any necessary adjustments to their pay before you submit payment. A gig receipt will be immediately generated for both the Worker and the Requester upon payment.

No. GigSmart does not support any other form of payment.

Your credit card information is very secure. GigSmart utilizes the Stripe Payment System to process all credit card payments made within the application. Stripe is a premier payment processing service. Credit card information is not stored within the GigSmart app. Instead, Stripe stores it in their secure credit card vault. For more information regarding Stripe, please visit their website at www.stripe.com

No, you will not be required to issue a Form 1099-MISC to Workers that work for you for which payments are facilitated by the GigSmart app.
Refer to IRC 6041, which states that payors are not required to file the informational return Form 1099-MISC with respect to payment transactions because the transaction is a third party network transaction facilitated by the GigSmart app, which is subject to reporting under IRC 6050W, not the traditional 1099-MISC reporting under 6041.

No, you will not be required to issue a W2 to Workers that work for you through which payments are facilitated by the GigSmart app because the Workers are not classified as your employee. The Workers on GigSmart are classified as independent contractors. For more information, see IRS Publication 15 and/or 15-A.

Requesters may cancel a gig request at any time with no fee. But if canceled after a certain period of time, the cancellation will be factored into the Requester’s cancellation rate. High cancellation rates may discourage Workers from accepting your gig in the future.

With GigSmart’s unique GPS tracking feature, the Requester can follow the Worker's progress en route to the job site. Additionally, the Requester can contact the Workers by phone or text to make inquiries as to any delays or concerns about the Worker showing up to the job site. If the Worker begins to run behind the predetermined expected arrival time, the Requester will see the Workers en route status update to late and if they choose to, they may cancel that Worker and select another at no cost or penalty.

GigSmart does not guarantee that a Worker will respond in a timely manner to gigs they accept through the app. Workers may cancel gigs after they have accepted them at no cost or penalty. The GigSmart app does keep track of cancellation rates for each Worker and clearly displays them in the selection roster. Take note of the cancellation rates of each candidate and make your selection accordingly.

The gig details should provide key information, including:

  • A brief description of the job
  • Main aspects, objectives, and clear and detailed instructions
  • Any preparation that is required. For example, material to be read ahead of the job, be familiar with, etc.
  • Any special/specific requirements; e.g. ability to lift a specific weight, ability to use specific technology, dress code
  • Tools for the Worker to bring: certain clothes/shoes, laptop, phone, etc. Any additional documentation the Worker needs to provide when they arrive
  • Information about how to find the location, who to contact on arrival - Name and phone number, etc.

Upon payment for the work done, which is determined by the amount of time the Worker was on the clock, the Requester should rate and comment on unsatisfactory work. Remember that GigSmart is an application that allows Workers and Volunteers to make themselves available for work to Requesters. Workers are free to complete the work as they choose at the hourly rate they have set. GigSmart is not a party to the transaction between the Requester and the Worker. All disputes related to the transaction and the relationship should be posted to the comments section of the Worker rating. Be aware that Workers also rate Requesters and negative comments posted by the Worker may impair your ability to source Workers in the future, just as negative Requester comments about Workers will impede Workers from being selected for future gigs.

There is no satisfaction guaranteed other than what may be offered by the Worker. GigSmart does not guarantee the quality of the work performed or the Requester’s satisfaction.

Requesters are advised to:

  • Review the profiles of all available Workers to identify the one that meets their requirements
  • Provide clear and detailed instructions about the work they need to complete
  • Provide training, if necessary, and supervise the progress of the work being done
  • Provide feedback to the Worker if the work is not being performed in an acceptable manner so that corrective action can be taken
  • Terminate the work session if the worker continues to do the work in an unsatisfactory manner. Pay the Worker for their time and rate them. Then request a new Worker to complete the gig.

Since GigSmart does not vet Workers who present themselves on the GigSmart Workers app, it is very important that the Requesters take the opportunity to rate the performance of Workers once a gig has been completed. Be professional, objective and candid in your feedback. This way, the app will provide the information Requesters need to make informed decisions regarding Workers fit for requested work.

A standard guide is as follows:

  • 5 stars = Excellent work that generally exceeded expectations.
  • 4 stars = Good work that fully met expectations.
  • 3 stars = Satisfactory work that generally met expectations.
  • 2 stars = Poor work that did not meet expectations.
  • 1 star = Unacceptable work. Incomplete work. Unprofessional behavior or attitude.

No. We want you to have every opportunity to build a history of reviews. Since reviews cannot be added to your account until a gig has been completed, only legitimate reviews are added to your profile.

Absolutely. Simply mark a selected Worker as a “Favorite”. Once a Worker has been designated as one of your favorites, you can filter Workers by Favorites. This will list all of your favorite Workers, allowing you to easily find those Workers you would like to invite back.

Yes. You are only required to pay the Worker for the actual time on the job. Both Worker and Requester can terminate the job at any time for any reason. If a Worker completes the task in less time than expected or circumstances prevent the job from continuing, the Requester can terminate the job and only pay the Worker for their actual time. Note, however, that when making your request you indicated an estimated job time that the Worker relied upon to make the decision to accept your gig. If a Worker feels that the estimate was artificially high to entice them to accept the gig, or through mismanagement the work was not performed as posted, the Worker may give the Requester a low-star rating, thereby making it more difficult to find Workers in the future. If, however, a Worker performs the required tasks at a level of efficiency that was not anticipated, the Requester may add a lump sum adjustment bonus through the app during the gig completion and payment process.

Yes, if the Worker accepts your invitation to extend the gig time, you can keep the Worker as long you both agree. If additional time is not requested, the work session will automatically end when the original allotted time in the gig details is exhausted.
If you wish to extend the gig, simply request an extension through the app. The request will be forwarded to the Worker. If the Worker accepts the invitation, the gig is extended. If the number of hours needed far exceeds what was originally agreed upon, the hours needed exceed 8 hours, or the time needed is around very late in the evening or early in the morning, you may wish to end the original work session and re-request the Worker at a higher rate. You also have the option of adding a bonus to the hourly wage earned during a work session to compensate a Worker for these types of situations.

Yes. Once the job is completed and you wish to adjust the Worker’s pay for supplies, other expenses or a bonus, you can add these items as a payment adjustment to the gig receipt.

Once the Worker arrives at the job site, you will receive a notification that the Worker has arrived and is ready to start working. Confirm that the Worker has arrived. Then on the pending roster, swipe left on the specific worker that has a status of “Ready to Start” and click confirm. This will transition the Worker to the active roster and set their status to working.

  1. Sign into your account.
  2. Click on the profile icon at the top right corner.
  3. Click the category within your profile you would like to edit.
  4. Edit the information accordingly. For example, to update your phone number, click on the About Me category, click on the phone number and update as necessary
  5. Click the back button to save your information.
  6. If you get stuck at any time, click the back button to return to the profile category page.

As a Requester, make sure to fill out your profile with as much information as possible.

After uploading your information, click the back button to save it.
If you get stuck at any time, click the back button to return to the profile category page.

To upload your profile picture, follow these steps:

  1. Click the profile picture default image
  2. Select if you would like to take a new picture or choose an existing image
  3. Select the image you would like to use as your profile picture, the image will load into the profile image circle
  4. If uploading on sign up, click continue to save
  5. If editing your existing profile picture, click the back arrow to save

To change your password, with an account using an email address, follow these steps:

  1. Sign in to your account
  2. Click on the profile icon at the top right corner
  3. Click on the Account Settings profile category
  4. Enter your current password, then enter a new password and confirm the new password
  5. Click save

If you can’t remember your current password and have signed up for an account using an email address, follow these steps:

  1. Open the application
  2. Click the Log In / Create Account button
  3. Click the Log In button
  4. Click the forgot password button
  5. Enter the email address associated with your account
  6. Click send email
  7. Navigate to your inbox and open the GigSmart Forgot Password email
  8. Click the link in the email
  9. Enter a new password and confirm the new password
  10. Click change password

If you still have issues after that, simply contact our team at support@gigsmart.com.

If you signed up using an email account, you will need to verify your email address by clicking on the link in the email sent immediately after completing the sign-up process. After verifying your account, complete filling out your profile.

Please contact us at support@gigsmart.com. Someone from the team will get back to you as soon as possible.

To ensure your GigSmart account is secure, follow these best practices to be proactive:

  • Select a strong, complex password that contains 1 number, 1 special character, 1 capital letter and is at least 8 characters
  • Change your password every few months
  • Don't use the same password for all of your accounts, pick a unique password
  • Never give your passwords to others
  • Be wary of suspicious links, even if they come from someone you know
  • Report any inappropriate content or safety concerns you see so that GigSmart can be as vigilant as possible

After you have signed up for an account, check your email for verification. Make sure to check your Spam/Junk mail in case the email is routed there by mistake. If you have already verified your email address, make sure you have entered your credentials, email address, and password correctly. If you have forgotten your password, please use the Forgot Password link to reset your password.

Report any message that goes against GigSmart’s content policies and guidelines by contacting us at support@GigSmart.com.

Report a message if you notice any of the following:

  • A Worker asking for personal information that you normally wouldn’t share
  • A Worker asking you to contact or forward money to an outside party
  • A Worker asking you to wire funds via Western Union, MoneyGram, or another wire service
  • A Worker who uses a different email address or phone number other than the one they shared in their request
  • A Worker asking you to provide a different credit card than the one you provided

First, make sure you have the latest version of our app. Go to the Google Play store and select My Apps & Games in the menu to check for updates. Then double-check your Wi-Fi connection.

If you’re still having trouble after following the troubleshooting above, try logging out of the app and then logging back in.

  1. Click on the profile icon
  2. Then select the settings category
  3. Scroll down and select Sign Out
  4. Click the Log In to get gigs button and enter log in credentials
  5. Follow these steps to close and reopen the app. Before you get started, make sure you are
    connected to the internet.

    1. Select the recent apps button (location varies based on device) to see a list of your running apps
    2. Swipe left on the GigSmart app to quit and close it
    3. Reopen the app and use as normal

General iOS Troubleshooting Tips:

  • Check your Wi-Fi or cellular connection.
  • Make sure you have the latest version of our app. To check for updates, go to the App store and tap Updates at the bottom.
  • Close and reopen the app:
    1. Double-click the Home button on your Apple device to bring up the app manager.
    2. Select the GigSmart app you want to close and drag it to the top of the screen.
    3. After dragging the GigSmart app to close it, reopen the app.

If you are still having issues after trying the tips above, double-check the following:

  • GigSmart requires iOS 10.0 or later, so make sure you have the latest operating system from Apple.

The GigSmart app is compatible with iPhone, iPad, and iPod touch and optimized for iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 8, iPhone 8 Plus, and iPhone X. Make sure you're using the right device.

The total amount charged to the Requester is the total amount earned by the Worker for work completed, plus any additional payments, and a 10% total service fee. The timesheet display provides a record of Worker start time, any pause during work, and end time of gig. The invoice display provides a record of the total amount accrued by the Worker from the timesheet page, any additional payments, and 10% service fee amount.

Tipping is not required, but if desired, the app allows for additional payments to be added to the hourly amount earned by the Worker.

Through the filter button in the search process, you are able to select Worker requirements including background checks, licenses, certifications, equipment and other relevant gig requirements. The results will then update to only display Workers meeting the selected requirements. As a condition of the gig, you can ask the Worker to make certification or license visible through the platform.

Following gig offer and acceptance, both parties can contact each other via phone or text, which will display your phone number. The address for the gig will be available to the Worker, but the Worker’s home address will always remain private.

The app will display what level of background check the Worker has completed within the badge category. If you would like to see results regarding the Worker’s background check, this request should be included in the gig request detail. In the event that background check results are not shared for review, you have the option of cancelling the gig at any time.

Yes. Prior to and following the completion of a gig, you have the ability to block the Worker from appearing in future search results. To view previously blocked Workers and to unblock Workers, you can do so in the blocked Workers section of your profile. The Workers will not be informed that they have been blocked by you.

You can end the gig and send the Worker home at any time. However, GigSmart does not facilitate a refund for work deemed to be unsatisfactory. If you are unsatisfied with work performed, you can give the Worker a low rating and block them from future search results.

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