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For every worker hired GigSmart charges a small processing fee of either 10% for gigs in excess of $50, or $5 for gigs less than $50, based on the workers total compensation.

GigSmart utilizes the Stripe Payment System to process all credit card payments made within the application. Stripe is a premier payment processing service. Credit card information is not stored within the GigSmart app. Instead, Stripe stores it in their secure credit card vault. For more information regarding Stripe, please visit their website at www.stripe.com

The expense should be labeled in the “outside services” expense category within your accounting software (Quickbooks, etc.).

Payment is made to workers electronically through the GigSmart platform. Therefore, a 1099-k is issued by a payment settlement agency (credit card, debit card, PayPal). For certain third party network transactions, the payment processor only has to issue a 1099-k if the total amount of such transactions exceeds $20,000 or the aggregate number of transactions exceeds 200. https://www.irs.gov/instructions/i1099msc

Since workers are 1099-K, the expense should be labeled in the “outside services” expense category within your accounting software (Quickbooks, etc.). The expense should not be recorded in the 1099-MISC section of your accounting system since these workers received payment electronically as outlined above.

Today, GigSmart relies on a community vetting strategy utilizing "Ratings & Reviews" within the platform. Within the next 30 days, the platform will allow Businesses to request a background check when creating a Gig Posting or Inviting Workers. If a background check is requested, candidates will be screened during the process. GigSmart has partnered with Checkr, and national background check provider. Checkr currently provides background checks for gig economy companies including Uber, Lyft, Instacart, and Grubhub.

It is very common for companies to utilize independent workers as part of their labor strategy. In most cases, companies have a policy that covers both the business and independent workers in the event of accident or injury. Please consult your insurer for additional details regarding your company's coverage.

GigSmart is an on-demand mobile application that connects Workers and Requesters.

Workers can connect with Businesses, charities, and individuals in need of their skills immediately or up to 30 days in advance for a short period of time (less than 12 hours).
Businesses can request Workers with specific skills immediately or up to 30 days in advance for a short period of time (less than 12 hours).

  1. Download the GIGSMART Get Workers application from the App Store or Google Play Store
  2. Create an account using an email address and phone number
  3. Fill out your profile
  4. On the home screen tap the "Get Workers" button
  5. There are two ways to request Workers:
    • Post a gig
    • On the home screen, tap "Get Workers"
    • Tap the "Post" section
    • Include the "Gig Title" and "Gig Description"
    • Specify if you are looking for paid or volunteer Workers
    • Indicate when you need Workers
    • Fill out the gig details
    • Click "Post Gig"
    • Wait for Workers to apply to your gig and then choose the candidate that best fits your needs.
    • Track Worker status once the gig is active
    • Confirm Worker arrival and start the time clock
    • End the gig, pay, and rate the Worker
    • Repeat

    OR

    • Search for Workers
    • On the home screen, tap "Get Workers"
    • Tap the "Search" section
    • Include the "Gig Title" and "Gig Description"
    • Specify if you are looking for paid or volunteer Workers
    • Indicate when you need Workers
    • Fill out the gig details
    • Tap "Save Info & Find Workers"
    • Select which Workers you would like to request
    • Tap "Request Workers"
    • Once they accept the gig offer, they will be automatically hired to the gig (you may find and hire additional Workers at any point before the gig starts)
    • Track Worker status once the gig is active
    • Confirm Worker arrival and start the time clock
    • End the gig, pay, and rate the Worker
    • Repeat

GigSmart is everywhere you are. However, Workers and Requesters in your city may not be familiar with these great apps. Everyone who signs up increases local awareness and helps to build a critical mass of Workers and Requesters. Sign up now and let us know you’re out there.

GigSmart is available for both iOS and Android devices and can be directly downloaded via their respective app stores. Should you have any questions or concerns downloading the app, please email support@gigsmart.com.

Signing up with GigSmart is easy.

  1. Download the GIGSMART Get Workers application from the App Store or Google Play Store
  2. Open the application and tap the "Sign Up To Get Workers" button
  3. Create an account with email, Facebook, or Google Account
  4. Select if you are an Individual Requester or an Organization
  5. Fill out your profile
  6. When you create your account, you will be prompted to verify your mobile number via an SMS confirmation code.

GigSmart Workers are independent contractors and as such do not work for GigSmart. The easiest way to identify the Worker is by their profile picture. You will be notified once they mark they have arrived at the job site. It is also helpful to include a specific meeting place in the Gig details when you create the gig.

Yes. You may create both an individual and business Requester account. If you would like to have multiple Requester accounts, you will need to provide a unique email address for each.

GigSmart values your privacy and, therefore, we will not sell any of your personal information. To learn how GigSmart may use your personal information, see GigSmart’s privacy policy, which can be found at www.gigsmart.com/privacy.

A gig summary is generated after the gig has been completed. Once you have reviewed the summary and submitted a rating for the Worker, the payment is processed. Any summary not reviewed within 24 hours will be automatically paid.

No. GigSmart does not support any other form of payment.

No, you will not be required to issue a W2 to Workers that work for you through which payments are facilitated by the GigSmart app because the Workers are not classified as your employee. The Workers on GigSmart are classified as independent contractors. For more information, see IRS Publication 15 and/or 15-A.

Requesters may cancel a gig request at any time with no fee. Once you have sent a gig request, you should make every effort to honor that request. If circumstances require you to cancel the gig, it is very important to cancel at the earliest possible time to inform the Worker and allow them the opportunity to find another gig. Although there is no monetary penalty for canceling a gig, if you are not sure you will need the Worker(s) requested, GigSmart recommends that you do not send a gig request.

The Requester can contact the Worker by phone or text to make inquiries as to any delays or concerns about the Worker showing up to the gig site. If the Worker is going to be significantly late or miss the gig, you may cancel that Worker and select another at no cost or penalty. GigSmart recommends contacting a Worker prior to cancelation.

Both the Worker and Requester may cancel gigs after they have been accepted at no cost or penalty. If a Worker has canceled after accepting, you may select a replacement Worker at no cost or penalty.

The gig details should provide key information, including:

  • A brief description of the job, including photos, if any
  • Main aspects, objectives, and clear and detailed instructions
  • Any preparation that is required. For example, material to be read ahead of the job, be familiar with, etc.
  • Any special/specific requirements; e.g. ability to lift a specific weight, ability to use specific technology, dress code, etc.
  • Tools for the Worker to bring: certain clothes/shoes, laptop, phone, etc.
  • Any additional documentation the Worker needs to provide when they arrive
  • Information about how to find the location, who to contact on arrival - name and phone number, etc.

Upon payment for the work done, which is determined by the amount of time the Worker was on the clock, the Requester should rate and comment on unsatisfactory work. Workers are free to complete the work as they choose at the set hourly rate. GigSmart is not a party to the transaction between the Requester and the Worker. All disputes related to the transaction and the relationship should be posted to the comments section of the Worker rating. Be aware that Workers also rate Requesters and negative comments posted by the Worker may impair your ability to source Workers in the future, just as negative Requester comments about Workers will impede Workers from being selected for future gigs.

GigSmart does not guarantee the quality of work performed or the Requester’s satisfaction.

Requesters are advised to:

  • Review the profiles of all available Workers to identify the ones that meet their requirements
  • Provide clear and detailed instructions about the work they need to complete
  • Provide training, if necessary, and supervise the progress of the work being done
  • Provide feedback to the Worker if the work is not being performed in an acceptable manner so that corrective action can be taken
  • Terminate the work session if the worker continues to do the work in an unsatisfactory manner. Pay the Worker for their time and rate them. Then request a new Worker to complete the gig.

Since GigSmart does not vet Workers who present themselves on the GigSmart app, it is very important that the Requesters take the opportunity to rate the performance of Workers once a gig has been completed. Be professional, objective, and candid in your feedback. This way, the app will provide the information Requesters need to make informed decisions regarding Workers fit for requested work.

A standard guide is as follows:

  • 5 stars = Excellent work that generally exceeded expectations.
  • 4 stars = Good work that fully met expectations.
  • 3 stars = Satisfactory work that generally met expectations.
  • 2 stars = Poor work that did not meet expectations.
  • 1 star = Unacceptable work. Incomplete work. Unprofessional behavior or attitude.

No. We want you to have every opportunity to build a history of reviews. Since reviews cannot be added to your account until a gig has been completed, only legitimate reviews are added to your profile.

Yes, you can either post your gig and see if they apply, or, if they are available, search for them directly and request them for your gig.

Yes. You are only required to pay the Worker for the actual time on the job. Both the Worker and Requester can terminate the job at any time for any reason. If a Worker completes the task in less time than expected or circumstances prevent the job from continuing, the Requester can terminate the job and only pay the Worker for their actual time. Note, however, that when making your request you indicated an estimated job time that the Worker relied upon to make the decision to accept your gig. If a Worker feels that the estimate was artificially high to entice them to accept the gig, or through mismanagement the work was not performed as posted, the Worker may give the Requester a low-star rating, thereby making it more difficult to find Workers in the future.

Gigs end automatically at the original time requested. A second gig request can be sent to the Worker, and if accepted, the worker can continue the gig.

Once the Worker is at the gig site, confirm their start from the gig management screen. This will transition the Worker to the active roster and set their status to "Working".

  1. Sign into your account
  2. Click "Profile" in the bottom right corner
  3. Click the category within your profile that you would like to edit
  4. Edit the information accordingly. For example, to update your mobile number, click on the "About Me" category, click on the mobile number, and update as necessary
  5. Click the "Save Changes" button to save your information

To upload your profile picture, follow these steps:

  1. Tap on the "Profile" tab
  2. Tap on the "About Me" section
  3. Tap the orange camera icon and select if you would like to take a new picture or choose an existing image
  4. Select the image you would like to use as your profile picture, the image will load into the profile image circle
  5. If editing your existing profile picture, click the "Save Changes" button

To change your password, follow these steps:

  1. Sign in to your account
  2. Tap on the profile icon in the bottom right corner
  3. Tap on the "Account Settings" profile category
  4. Enter your current password, enter a new password, and then confirm the new password
  5. Click "Save Changes"

If you are unable to remember your current password and have signed up for an account, follow these steps:

  1. Open the application (Get Workers)
  2. Tap the "Log In/Create Account" button
  3. Click the "Log In" button
  4. Tap "Forgot Password"
  5. Enter the email address associated with your account
  6. Tap "Continue"
  7. Navigate to your inbox and open the "Reset Your GigSmart Get Gigs Password" email
  8. Click the link in the email
  9. Enter a new password and then confirm the new password
  10. Tap "Change Password"

If you still have issues after that, simply contact our support team at support@gigsmart.com.

When you create your account, you will be prompted to verify your mobile number via an SMS confirmation code.

Please contact us at support@gigsmart.com. Someone from the team will get back to you as soon as possible.

To ensure your GigSmart account is secure, follow these best practices to be proactive:

  • Select a strong, complex password that contains 1 number, 1 special character, 1 capital letter and is at least 8 characters
  • Change your password every few months
  • Don't use the same password for all of your accounts, pick a unique password
  • Never give your passwords to others
  • Be wary of suspicious links, even if they come from someone you know
  • Report any inappropriate content or safety concerns you see so that GigSmart can be as vigilant as possible

Make sure you have entered your email address correctly. If you are unable to remember your current password and have signed up for an account using an email address, follow these steps:

Open the app

  • Tap the "Sign Up To Get Workers" button
  • Tap the "Log In" button
  • Tap "Forgot Password"
  • Enter the email address associated with your account
  • Tap "Continue"
  • Navigate to your inbox and open the "Reset Your GigSmart Get Workers Password" email
  • Click the link in the email
  • Enter a new password and then confirm the new password
  • Tap "Change Password"
  • If you still have issues after that, simply contact our team at support@gigsmart.com.

    Report any message that goes against GigSmart’s content policies and guidelines by contacting us at support@GigSmart.com.

    Report a message if you notice any of the following:

    • A Worker asking for personal information that you normally wouldn’t share
    • A Worker asking you to contact or forward money to an outside party
    • A Worker asking you to wire funds via Western Union, MoneyGram, or another wire service
    • A Worker who uses a different email address or phone number other than the one they shared in their request
    • A Worker asking you to provide a different credit card than the one you provided

    Tipping is not required, but if desired, you are able to add an additional payment at the end of the gig before submitting the Workers' gig summary.

    While searching for Workers, you are able to view Worker profile information such as professional work history, licenses, references, ratings and reviews, and other gig requirements. Use this information to identify Workers that meet your gig needs.

    Following gig request and acceptance, both parties have the ability to contact each other via phone and text. The address for the gig will be available to the Worker after they have been hired for the gig.

    You can end the gig and send the Worker home at any time. However, GigSmart does not facilitate a refund for work deemed to be unsatisfactory. If you are unsatisfied with work performed, you can give the Worker a low rating.

    ASAP gigs are gigs that you need filled as quickly as possible. These are on-demand gigs. Workers will only receive notifications for ASAP gigs if they are marked as “Available”.
    Scheduled gigs are gigs that you could need filled anywhere from a few hours to 30 days after the request goes out.

    Posted gigs allow you to post a gig that Workers can apply to if it matches their skills and availability. It allows you to pick the perfect applicant(s) for your gig.

    1. On the "Home" page, tap "Get Workers"
      • Tap the "Post" section
      • Include the "Gig Title" and "Gig Description"
      • Specify if you are looking for paid or volunteer Workers
      • Indicate when you need Workers
      • Fill out the gig details
    2. Click "Post Gig"
    3. Wait for Workers to apply to your gig and then choose the right candidate(s)

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