GigSmart’s One Hour Shift Gig Worker Guarantee

At GigSmart, we pride ourselves on being the fastest, easiest, most cost-efficient, and most customer-centric app for hiring temporary Workers. Your happiness is our top priority, which is why we will do everything we can to help you find the right Workers for your Shift Gigs. We offer a One Hour Worker Guarantee that allows you to try GigSmart with no strings attached. If you’re unsatisfied with your Shift Gig Worker, send them home and we’ll refund up to $30 of their first hour of work.

The One Hour Worker Guarantee is only available for workers hired to complete Shift Gigs, it is not available on Full/Part-Time Positions or workers hired on Project Gigs.


  • You must end the Shift Gig for the Worker within 59 minutes of the Gig start time.
  • You must rate the Worker(s) 1 star.
  • You must submit your claim request by filling this form within 72 hours of ending your Shift Gig.
  • All refund requests are subject to approval.
  • Refunds will not be issued unless our Staffing Support team can successfully contact you.
  • We hold the right to discuss this matter with the Shift Gig Worker(s) you file claim(s) for.
  • You may only request two Shift Gig Worker refunds per month, up to $30 per Worker per hour per Gig.

Help and Frequently Asked Questions

For more information on our One Hour Worker Guarantee, visit the One Hour Worker Guarantee section of our Knowledge Base.

Contact Us

If you have additional questions about our One Hour Worker Guarantee, feel free to contact our Support team, and a member of our team will follow-up with you right away.