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Find Reliable CSRs Quick with GigSmart

Business owners and recruiters everywhere are scrambling to find reliable, experienced customer services to support their companies. But you don’t have to struggle – with GigSmart, filling full-time, part-time, and temporary CSR positions is easy.

GigSmart offers access to high-quality professionals who will make the ideal customer service representative. With GigSmart’s Shift Gigs, you can view CSR candidate profiles, reviews, and ratings when hiring. You can also rely on Smart Hire to help pick the best candidates for your shift. Additionally, if you are looking to hire permanent employees, GigSmart’s Job Board allows you to advertise your job postings, interview candidates, and hire new employees.

Every single CSR on our platform has been meticulously vetted to ensure that they have the skills necessary to deliver an excellent customer support experience for your clients every time!

In addition, GigSmart was designed to be easy to use and full of helpful features. You can do the following on our platform:

  • Browse and hire employees.
  • Track time worked by employees.
  • Pay employees for time worked.
  • Contact our support team.

Without a doubt, GigSmart is the best way to fill a few positions or to build an entire customer service team from scratch.

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3 Essential Qualities of a Great Customer Service Representative

There’s no shortage of “bad customer service” stories, and this is because many people who work as CSRs simply don’t have the necessary skills to create a positive client experience. Being that customer service professionals are the face of your company, it’s vital to choose the right people to fill your customer service agent positions. Look for people with the below essential qualities of a great customer service rep.

Interpersonal Skills

The best customer service agents have interpersonal skills. They are personable, able to deal with conflict, and have strong communication skills. Not only that, but they go the extra mile to ensure customer satisfaction and leave a positive impression. During the interview process, ask questions to gauge prospective candidates’ interpersonal skills.

A Positive Attitude

Customer service professionals must have a positive attitude and an easy-going demeanor. The ideal candidate should maintain a cool disposition and a clear head even when dealing with an angry customer. Therefore, it would be advantageous to ask prospective candidates about negative job situations – this will help you determine whether they have the right attitude for the job.

Customer Service Experience

There is no substitute for experience when it comes to customer service. In many cases, an experienced rep will be more capable than a less experienced rep. If you run a call center, look for candidates that have worked in call centers. Fill sales customer service positions with people who have sales experience. This is not to say that a new rep won’t be successful, but experience is always helpful.

We encourage you to keep the above tips in mind throughout the hiring process to ensure that you find the best CSRs for your business.

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