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Insurance

It is very common for companies to utilize independent workers as part of their labor strategy. In most cases, companies have a policy that covers both the business and independent workers in the event of an accident or injury. Please consult your insurer for additional details regarding your company's coverage.

General

  1. Download the GIGSMART Get Workers application from the App Store or Google Play Store
  2. Create an account using an email address and phone number
  3. Fill out your profile
  4. On the home screen select the "Create Gig" button
  5. Select "Create a New Gig"
  6. Select which Worker skillset is needed
  7. Select if it's a paid or volunteer gig
    • • If the gig is paid, include the hourly rate and add payment information
  8. Enter the gig address
  9. Select the date of the Gig
  10. Select if you need the Gig to start immediately. If not, include a start and end time for the Gig.
  11. Include the "Gig Title","Gig Description", and Gig Photos
  12. Select if you would like to "Post" or "Invite Workers. Posting a gig will allow all Workers with related skills to view and apply, and inviting Workers will allow you to select specific Workers.
  13. Review your Gig, and post if all the information is accurate

Posted Gigs allow you to post a Gig that Workers can apply to if it matches their skills and availability. It allows you to pick the perfect applicant(s) for your Gig.

ASAP Gigs are Gigs that you need to be filled as quickly as possible. These are on-demand Gigs. Workers will only receive notifications for ASAP gigs if they are marked as “Available”. Scheduled Gigs are Gigs that you need to be filled anywhere from a few hours to 30 days after the request goes out.

You can end the Gig and send the Worker home at any time. However, GigSmart does not facilitate a refund for work deemed to be unsatisfactory. If you are unsatisfied with work performed, you can give the Worker a low rating.

While searching for Workers, you are able to view Worker profile information such as professional work history, licenses, references, ratings and reviews, and other Gig requirements. Use this information to identify Workers that meet your Gig needs.

Signing Up

When you create your account, you will be prompted to verify your mobile number via an SMS confirmation code.

Signing up with GigSmart is easy.

  1. Download the GIGSMART Get Workers application from the App Store or Google Play Store
  2. Open the application and select the "Sign Up To Get Workers" button
  3. Create an account with email, Facebook, or Google Account
  4. Select if you are an Individual Requester or an Organization
  5. Fill out your profile
  6. When you create your account, you will be prompted to verify your mobile number via an SMS confirmation code

GigSmart is available for both iOS and Android devices and can be directly downloaded via their respective app stores. Should you have any questions or concerns downloading the app, please email support@gigsmart.com.

Tax Forms

No, you will not be required to issue a W2 to Workers that work for you through which payments are facilitated by the GigSmart app because the Workers are not classified as your employee. The Workers on GigSmart are classified as independent contractors. For more information, see IRS Publication 15 and/or 15-A.

You do not need to provide 1099-MISC forms to Workers. Payment is made to Workers electronically through the GigSmart platform. Therefore, a 1099-k is issued by a payment settlement agency (credit card, debit card, PayPal). For certain third party network transactions, the payment processor only has to issue a 1099-k if the total amount of such transactions exceeds $20,000 or the aggregate number of transactions exceeds 200. https://www.irs.gov/instructions/i1099msc. Since workers are 1099-K, the expense should be labeled in the “outside services” expense category within your accounting software (Quickbooks, etc.). The expense should not be recorded in the 1099-MISC section of your accounting system since these Workers received payment electronically as outlined above.

Billing

A gig summary is generated after the gig has been completed. Once you have reviewed the summary and submitted a rating for the Worker, the payment is processed. Any summary not reviewed within 24 hours will be automatically paid.

The expense should be labeled in the “outside services” expense category within your accounting software (Quickbooks, etc.).

For every Worker hired, GigSmart charges a small processing fee of either 10% for Gigs in excess of $50, or $5 for Gigs less than $50, based on the Worker's total compensation.

Security

Following the Gig request and acceptance, both parties have the ability to contact each other via in-app messaging. The address for the Gig will be available to the Worker after they have been hired for the Gig.

Report any message that goes against GigSmart’s content policies and guidelines by contacting us at support@GigSmart.com. Report a message if you notice any of the following: A Worker asking for personal information that you normally wouldn’t share, a Worker asking you to contact or forward money to an outside party, a Worker asking you to wire funds via Western Union, MoneyGram, or another wire service, a Worker who uses a different email address or phone number other than the one they shared in their request, a Worker asking you to provide a different credit card than the one you provided.

To ensure your GigSmart account is secure, follow these best practices to be proactive

  1. Select a strong, complex password that contains 1 number, 1 special character, 1 capital letter and is at least 8 characters.
  2. Change your password every few months.
  3. Don't use the same password for all of your accounts.
  4. Pick a unique password.
  5. Never give your passwords to others.
  6. Be wary of suspicious links, even if they come from someone you know.
  7. Report any inappropriate content or safety concerns you see so that GigSmart can be as vigilant as possible.

To change your password, follow these steps

  1. Sign in to your account
  2. Select the profile icon in the bottom right corner
  3. Select the "Account Settings" profile category
  4. Enter your current password, enter a new password, and then confirm the new password
  5. Select "Save Changes"
If you are unable to remember your current password and have signed up for an account, follow these steps
  1. Open the application (Get Workers)
  2. Select the "Log In/Create Account" button
  3. Select the "Log In" button
  4. Select "Forgot Password"
  5. Enter the email address associated with your account
  6. Select "Continue"
  7. Navigate to your inbox and open the "Reset Your GigSmart Get Gigs Password" email
  8. Select the link in the email
  9. Enter a new password and then confirm the new password
  10. Select "Change Password"
If you still have issues after that, simply contact our support team at support@gigsmart.com.

GigSmart utilizes the Stripe Payment System to process all credit card payments made within the application. Stripe is a premier payment processing service. Credit card information is not stored within the GigSmart app. Instead, Stripe stores it in their secure credit card vault. For more information regarding Stripe, please visit their website at www.stripe.com.

GigSmart values your privacy and, therefore, we will not sell any of your personal information. To learn how GigSmart may use your personal information, see GigSmart’s privacy policy, which can be found at www.gigsmart.com/privacy.

Payment

Tipping is not required, but if desired, you are able to add an additional payment at the end of the Gig before submitting the Workers' Gig summary.

Yes! GigSmart also allows you to use your debit card to pay Workers.