Working in hotels is not for the faint of heart. It’s a 24-hour operation with lots of moving parts, and it only gets more stressful during the holidays. As a former Front Office Agent and Manager, I’ve outlined some common challenges you may encounter at your hotel during the holidays and provided some solutions, taken […]
We’ve all been there. Well, actually very recently, I was there. My boyfriend went downstairs to run a load of laundry and found a nice pool of standing water blocking his path to our washer. A few phone calls and several hours later, a very polite plumber was giving me some not so polite news: […]